FAQs
General & Catering
Please go to our Shop page. Delivery has been suspended at this time.
Delivery has been suspended at this time.
Select the “PICKUP” upon paying. Pickups occur at 10 East St., Unit E, East Granby, CT 06026 during opening hours.
A number of credit cards and Shop Pay.
Custom orders will be considered on an individual basis to determine if the needs of the client can be met. Please email Naima Craft at admin@thecraftexperience.store for any potential custom inquiries!
At this time only baked goods are offered at The Craft. However, continue to check out the website for any future offerings updates.
A notice of at least 14 days is needed for securing a large order request in order to ensure date availability as well as allowing for obtaining fresh items for orders placed. The Craft does not store very large quantities of stock items to ensure quality freshness upon delivery. 50% of the full payment amount is expected once any order is secured and placed, with 100% payment fulfillment obtained by the due date. If changes or cancellation is requested more than 7 days prior to the due date, a credit may be issued for future orders from the website. No credits will be issued 7 days or less prior to the order due date.
Yes! Expect menus and available items offered to be periodically updated on the website throughout the year. Or please contact us here for more information on available season items!
Yes, gift certificates can be purchased right online! Visit our gift cards page here.
Baking Class Experiences
No, you don’t! All of the classes are perfect for the first time baker who wants to establish a good foundation as they explore the world of baking or for the seasoned baker who wants to fine tune their skill set and have fun while doing it!
Yes! Private classes are available upon request that can take place at The Craft or at a private home/facility. Details on availability of these type classes can be obtained via sending an inquiry email to us via our contact page for more information and to discuss class choice, availability and design.
Yes! Team building events are available for parties of five or less at this time. Details on availability of these type classes can be obtained via sending an inquiry through our contact page for more information and to discuss class choice, availability and design.
Classes are generally held at The Craft's kitchen location in East Granby unless otherwise noted in the description. Once you book your spot, you will receive a confirmation email with all the details of the class.
The average adult class ranges from 3-4 hours. Kids classes tend to range from 2-3 hours depending on the maturity level of the class.
Not a thing! The idea is to come to The Craft with expectation of learning a new skill, enjoying great food and company and most of all, HAVING FUN!
Not at this time. Soon to be added to the class roster. Keep checking the website and social media for regular updates!
Not at this time. Soon to be added to the class roster. Keep checking the website and social media for regular updates!
Refunds are not available for classes cancelled within 72 hours of scheduled class date. Classes cancelled more than 72 hours prior to scheduled class date will be offered a gift card for the value of the class to be used toward any purchase from www.thecraftexperience.store.
“I had such a positive experience learning how to make croissants with Naima. She is patient, knowledgeable, AND turned what normally is a time-consuming, confusing process into a manageable class! I had so much fun, brought home lots of yummy croissants, and gained the confidence to make them on my own!!”
~ Tasha